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Thank you for shopping with PureSKIN. We are committed to providing high-quality, medical-grade skincare products and exceptional customer service.
Please review the following policies before placing your order.
Payment is due in full at the time your order is placed. We accept all major credit cards and other approved payment methods offered through our secure checkout.
By submitting your payment information, you represent and warrant that you are authorized to use the selected payment method.
PureSKIN reserves the right to cancel or refuse any order suspected of fraud, unauthorized activity, pricing errors, or violations of our policies.
Prices, promotions, and product availability are subject to change without notice.
Most orders are processed within 1โ3 business days, excluding weekends and holidays.
Orders placed after business hours will begin processing on the next business day.
During holidays, promotions, or periods of high order volume, processing times may be slightly longer.
If there is a delay in processing your order, we will notify you using the email address provided at checkout.
We currently do not ship within the United States. We are a pick up in store based shop only.
Shipping costs are calculated during checkout based on your selected shipping method.
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Estimated shipping times are provided by the shipping carrier and are not guaranteed.
PureSKIN is not responsible for shipping delays caused by weather, carrier delays, natural disasters, holidays, or circumstances outside of our control.
Ownership and risk of loss transfer to the customer once the order has been delivered to the shipping carrier.
Customers are responsible for providing accurate shipping information.
Orders returned due to an incorrect or incomplete address may require additional shipping charges before being reshipped.
PureSKIN is not responsible for orders delivered to an incorrectly entered address.
If your package arrives damaged, please contact us within 48 hours of delivery and include photographs of both the packaging and the damaged items.
If your package is marked as delivered but cannot be located, we recommend first checking with household members, neighbors, and your local carrier.
Although we will gladly assist you in filing a carrier claim when appropriate, PureSKIN cannot guarantee replacement or reimbursement for packages lost after delivery has been confirmed by the shipping carrier.
All Treatment, Package and Gift Card Sales are final.
Due to the nature of medical-grade skincare products and to ensure the safety of all customers, all skincare product sales are final.
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We cannot accept returns or exchanges on:
Opened products
Used products
Products with broken safety seals
Gift cards
Promotional items
Clearance or final sale items
If you receive an incorrect product or a product that is defective upon arrival, please contact us within 7 days of delivery so we may review the issue and determine an appropriate resolution.
Approved replacements or refunds are issued solely at the discretion of PureSKIN.
Every individual's skin is unique.
While our providers carefully select professional products based on their clinical experience, PureSKIN cannot guarantee specific results or prevent individual sensitivities or allergic reactions.
Customers are encouraged to consult with one of our providers prior to purchasing products if they have questions regarding suitability.
Refunds will not be provided for products that do not meet personal expectations or produce individual skin reactions.
If local pickup is offered, customers will receive notification when their order is ready.
Orders not picked up within 30 days may be cancelled or restocked at PureSKIN's discretion.
Discounts, promotional codes, and special offers cannot be combined unless otherwise stated.
PureSKIN reserves the right to modify or discontinue promotions at any time without notice.
To the fullest extent permitted by law, PureSKIN shall not be liable for any indirect, incidental, special, or consequential damages arising from the purchase or use of products sold through this website.
Our total liability shall not exceed the purchase price paid for the product giving rise to the claim.
If you have questions regarding your order or these policies, please contact us:
PureSKIN
๐ (615) 504-7745
๐ง meleah@pureskinwellnessclinic.com
๐ Franklin, Tennessee
These policies may be updated at any time without prior notice. Continued use of our website constitutes acceptance of the current version of these policies.
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